1. Information We Collect

When you create an account, place an order, or contact us, we may collect your name, email address, phone or messaging handle, delivery address, and order history. We do not collect more than is necessary to serve you.

2. How We Use Your Information

To process, prepare, and deliver your orders
To coordinate delivery or pickup timing through encrypted messaging
To provide customer support and respond to inquiries
To send order confirmations, receipts, and account notifications
To improve our products, menu, and service quality

3. Encrypted Communication

Delivery and order coordination is handled through encrypted messaging channels (such as Signal or Session) wherever possible. We do not store the contents of these conversations beyond what is needed to complete your order.

4. Payment Information

Card and e-Transfer payments are processed through secure, encrypted third-party payment processors. We do not store your full card number or banking credentials on our systems at any time.

5. Data Sharing

We never sell, rent, or trade your personal information. Information is only shared with the trusted delivery and payment partners strictly necessary to fulfill your order, and only to the extent required to do so.

6. Data Retention

We retain account and order information only as long as necessary to provide our services, meet legal obligations, and resolve disputes. You may request that your data be deleted at any time, subject to any records we are legally required to keep.

7. Cookies & Site Data

Our website may use cookies or local storage to remember your cart, preferences, and login session. These do not track you across other websites.

8. Age Restriction

Our products and services are intended solely for individuals 19 years of age or older, in accordance with Ontario law. We do not knowingly collect information from anyone under this age.

9. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us using the details below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

Questions about this Privacy Policy can be sent to ottawashrooms@gmail.com or via WhatsApp at (343) 326-2160.

Privacy Policy